General Terms and Conditions – Send and Secure file transfer tool
1. Identity of the Company
A.E.T. Europe B.V. (“we,” “us,” or “our”) Registered office: IJsselburcht 3, 6825 BS Arnhem, The Netherlands Chamber of Commerce (KvK) number: 09114089
Email: support@aeteurope.com, Website: www.sendandsecure.com
2. Definitions
2.1 “You” or “Customer” means the natural person or legal entity purchasing the Software and, where applicable, the organization on whose behalf such person acts.
2.2 “Software” means our secure file encryption and decryption tool, provided as digital content.
2.3 “Subscription” means a recurring (monthly/annual) license to use the Software.
2.4 “One-Time Use” means a single-use license.
2.5 “Webshop” means our online store where purchases are made.
3. Applicability
3.1 These Terms apply to all purchases of our secure file encryption and decryption software (“Software”) via our Webshop.
3.2 By placing an order, you accept these Terms. We may update them; the version at the time of your order applies.
4. Software Description
4.1 The Software allows you to encrypt files locally on your device, generate a QR code containing the decryption key, and decrypt files by scanning the QR code and selectingthe encrypted file.
4.2 You manage all transmission: Send the encrypted file and key/link via separate channels (e.g., email, SMS). We do not handle, store, or access files, keys, or transmissions.
4.3 The Software is for personal or professional use and is provided as a digital download or license key after purchase.
5. Ordering and Payment
5.1 Orders are placed through the Webshop.
5.2 Prices are in euros (€), including VAT, and stated clearly before checkout.
5.3 Payment is due immediately via our payment providers.
5.4 For subscriptions: Charged in advance per billing cycle (monthly/annual). Renews automatically unless cancelled before renewal.
6. Delivery and Performance
6.1 The Software is made available immediately after successful payment, unless expressly agreed otherwise.
6.2 Delivery is electronic (download/link); no physical goods. We confirm delivery via email.
7. License and Use
7.1 We grant you a personal, non-exclusive, non-transferable license to use the Software on your devices for its intended purpose.
7.2 You may not copy, modify, reverse engineer, resell, or use unlawfully.
7.3 All intellectual property rights remain ours. If the password or file is lost/mishandled, recovery is impossible—we provide no backups.
8. Subscriptions
8.1 Cancel anytime via your account; effective at end of current cycle. No refunds for partial periods except during withdrawal.
8.2 We notify you before auto-renewal if required by law.
9. Conformity and Liability
9.1 The Software conforms to its description and legal standards for digital goods (e.g., functional, secure updates as needed). If defective, contact us for remedy (repair/replacement/refund).
9.2 We are liable for foreseeable losses caused by our fault. Nothing limits your statutory rights (e.g., for defects).
9.3 We are not liable for issues from your misuse, lost QR codes, or transmission errors (as these are user-managed).
10. Privacy
10.1 We process only Webshop-related personal information (e.g., account information, contact data, invoicing and payment status) strictly in accordance with our Privacy Notice available at www.sendandsecure.com/privacynotice. The contents of any encrypted files and the associated decryption keys never become accessible to us, as encryption and decryption take place exclusively on your device. We do not store, intercept, replicate, or route unencrypted files or keys through our systems.
11. Termination
11.1 One-time licenses end upon use or expiry.
11.2 Subscriptions end on cancellation or non-payment.
11.3 We may terminate for serious breach.
12. Complaints and Disputes
12.1 Complaints? Contact support@aeteurope.com, we respond within 14 days.
12.2 Unresolved? Use EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr.
12.3 Governed by Dutch law. Disputes to competent Dutch court, per consumer rules.
13. Miscellaneous
13.1 Force majeure: We are not liable for delays beyond our control.
13.2 If a clause is invalid, the rest of the document remains effective and applicable.